Refund Policy

Last Updated: May 25, 2023

Introduction

At CryptoInsight, we strive to provide high-quality premium content, educational resources, and subscription services to our users. We understand that sometimes circumstances may arise where a refund is requested. This Refund Policy outlines our procedures for processing refunds, including eligibility requirements, timeframes, and the process for submitting a refund request.

By purchasing any premium content, subscription, or service from CryptoInsight, you agree to this Refund Policy. Please read this policy carefully before making a purchase.

Refund Eligibility

Premium Content and Reports

For one-time purchases of premium content, market reports, or research papers:

  • We offer a full refund within 14 days of purchase if you have not downloaded, accessed, or viewed the content.
  • If you have accessed the content but are unsatisfied with the quality, we may offer a partial refund at our discretion, depending on the nature of the complaint and the time elapsed since purchase.
  • No refunds will be provided after 30 days from the date of purchase, regardless of whether the content has been accessed.

Subscription Services

For recurring subscription services (such as Pro Membership, Premium Newsletter, or Market Analysis Service):

  • Monthly subscriptions: We offer a full refund within the first 7 days of your initial subscription if you are unsatisfied with the service. No refunds will be provided for subsequent monthly payments if you fail to cancel your subscription before the renewal date.
  • Annual subscriptions: We offer a full refund within the first 14 days of your initial subscription. After this period, we may provide a pro-rated refund for the unused portion of your subscription at our discretion.
  • If technical issues prevent you from accessing our subscription services, we will either extend your subscription period or provide a partial refund for the affected period.

Webinars and Online Events

For webinars, workshops, or online events:

  • Full refunds are available up to 48 hours before the scheduled event.
  • No refunds will be provided less than 48 hours before the event, but you may transfer your registration to another person by notifying us in advance.
  • If an event is canceled or rescheduled by CryptoInsight, you will be offered either a full refund or the option to attend the rescheduled event.
  • For recorded webinars or on-demand events, our standard digital content refund policy applies.

Non-Refundable Items

The following purchases are generally non-refundable:

  • Custom research or analysis services that have been delivered according to the agreed specifications
  • Consultation sessions that have already taken place
  • Digital content that has been substantially downloaded, accessed, or consumed
  • Any subscription after the refund eligibility period has expired
  • Products or services clearly marked as "non-refundable" at the time of purchase

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@cryptoinsight.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • Email address used for the purchase
    • Date of purchase
    • Order number or transaction ID (if available)
    • Product or service purchased
    • Reason for requesting a refund
  3. Our customer support team will review your request and respond within 2 business days
  4. If your refund is approved, we will process it according to the timeframes outlined below

Alternatively, you can call our customer support team at +441899142116 during business hours (Monday to Friday, 9:00 AM - 6:00 PM GMT) to initiate your refund request.

Refund Processing Time

Once your refund is approved:

  • Credit card payments: Refunds will be processed within 5-7 business days. The refunded amount will appear on your statement according to your credit card issuer's policies, typically within 5-10 business days after processing.
  • Bank transfers: Refunds will be processed within 7-10 business days.
  • Cryptocurrency payments: Refunds for payments made in cryptocurrency will be processed within 5-7 business days. Please note that due to the volatility of cryptocurrency values, refunds will be calculated based on the fiat value of the original payment at the time of purchase.

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our support team before requesting a refund. In many cases, we can resolve technical issues quickly or provide alternative access methods. If the issue cannot be resolved, we will consider this when evaluating your refund request.

Account Termination

If your account is terminated due to violations of our Terms and Conditions, including but not limited to fraudulent activity, abuse of our services, or violation of our content policies, you will not be eligible for a refund.

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, power outages, or major internet service disruptions) that affect our ability to deliver services, we will evaluate refund requests on a case-by-case basis.

Exceptions and Appeals

We understand that exceptional circumstances may arise that are not covered by this policy. If you believe your situation warrants special consideration, please explain the circumstances in your refund request. Our management team will review these requests on a case-by-case basis.

If your refund request is denied and you wish to appeal the decision, you may submit an appeal to management@cryptoinsight.com within 7 days of the denial. Please include all relevant information and any additional details that support your appeal.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: support@cryptoinsight.com
  • By phone: +441899142116
  • By mail: 356 Maria Street, Port Chelseaville W1D 4PR, United Kingdom

Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM GMT.